Our Mission Statement

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KOZY SERVICES - MISSION STATEMENT

• We will be the premier heating, air conditioning, attic insulation and repair company in Dallas, TX and surrounding areas.
• We will provide the very best customer service by training and empowering our employees to satisfy our valued customers without compromise.
• We will grow our company as much as possible through continued implementation of technology, training, and innovation, governed only by financial restraints and the ability to maintain the highest level of customer service and satisfaction, and employee moral.
• We will employ only those individuals who share our commitment to provide the very best customer service, who desire to improve their lives through continuous learning and the opportunities we offer.
• We will operate our business with impeccable integrity in our dealings with customers, employees, code officials, and suppliers.

Kozy Services - Code of Ethics:

CUSTOMERS

• We will serve our customers with integrity, competence, and objectivity.
• We will deliver to our customers more than we promised through value added services.
• We will perform our work to meet State and Municipal Codes.
• We will explore each customer situation in sufficient detail and gather sufficient facts to gain an understanding of the problem, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide to our customers.
• We will respect each customer's home and property and leave them as clean as we found them.

EMPLOYEES

• We will treat our employees fairly.
• We will assign technical and support personnel to each job in accord with their experience, knowledge, and expertise.
• We will foster training for all our employees on an on-going basis to improve and uphold high performance standards.
• We will hire only personnel of high personal integrity.

PROFESSIONAL RESPONSIBILITIES

• We will perform jobs for which we are qualified by our experience and technical competence.
• We will make Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
• We will stand behind our work.
• We will not provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We follow the Golden Rule.
• We will not advertise our services in a deceptive manner.
• We will maintain a wholly professional attitude and behavior towards those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.

EARNINGS

• We will agree with our customers independently and in advance on the basis for our fees. They will be reasonable, legitimate, and commensurate with the quality of services we deliver and the responsibility we accept.
• We will make it our moral imperative to maintain a profitable business as part of our responsibilities to our employees and our families.
• We will listen to customer complaints about price mindful of the honest value received by the customer and our right to an ethical profit.

SOCIAL RESPONSIBILITY

• We will be good law abiding citizens.
• We will protect the health and safety of our communities by sharing knowledge of new environmental developments and technical advancements with the communities we serve.